ck55 Privacy Policy

ck55 ("we", "us", or "platform") operates a reliable online casino and sports betting service for users in Bangladesh. This privacy policy explains how ck55 collects your personal information, the purposes for which that information is used, who it may be shared with, and the steps we take to protect your information.

By using our website, creating an account, or using any of our services, you are considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our platform and contact us.

The ck55 privacy policy may change from time to time. If any significant changes are made, we will notify you by email or through the platform. The date of the latest update will always be shown at the top of this page.

We collect information you voluntarily provide when registering an account and using services on ck55. This includes:

• Full name and date of birth (for age verification — only users aged 21 and above may register)
• Email address and contact details
• Preferred username and password (passwords are always stored in encrypted form)
• National ID card or passport details (when identity verification is required)
• Financial transaction details such as bKash, Nagad, or Rocket account numbers

When you browse the ck55 platform or use our services, certain information is collected automatically. This includes:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and activity logs
• Information obtained through cookies and similar tracking technologies
• Game preferences and betting history

In some cases we may receive information from our payment processing partners (such as bKash, Nagad, and Rocket) or identity verification services. This information is used solely to ensure the security of your account and to complete transactions.

ck55 uses your personal information for the following purposes:

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions (minimum deposit ৳300, minimum withdrawal ৳500)
• Displaying games and bonus offers based on your preferences
• Running 24/7 live chat support in Bengali
• Properly managing the VIP program (Bronze, Silver, Gold, Platinum)

We use information to protect you and the platform:

• To prevent fraud, money laundering, and illegal activities
• To detect and block unauthorized access to accounts
• To verify that users are 21 and above and to enforce responsible gaming policies
• To comply with applicable laws and regulations

With your consent, we may notify you by email about new games, bonus offers, and platform updates. You can contact our support team at any time to opt out of these communications. Marketing messages are never mandatory.

Cookies are small text files stored in your browser or on your device. ck55 uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and operate the core functions of the platform.
• Functional Cookies: Used to remember your language preferences, game settings, and previous activity.
• Analytics Cookies: Used to analyze site usage and improve the experience — this information is completely anonymous.

You can disable cookies at any time by changing your browser settings. Keep in mind that disabling essential cookies may prevent login and some core services from working correctly. We recommend keeping at least essential cookies enabled.

ck55 never sells your personal information or transfers it to unauthorized third parties for commercial purposes. Information may be shared only in the following limited circumstances:

• Payment Processors: With bKash, Nagad, and Rocket to complete transactions — only the minimum information necessary for the transaction.
• Game Providers: Gameplay history with our partner game developers (such as PG Soft, Pragmatic Play, JILI, and Spribe) — solely to ensure gaming integrity.
• Legal Obligations: To respond to legitimate requests from authorities under applicable law.
• Fraud Prevention: With approved services that help prevent fraud and illegal activities.

If ck55 undergoes a business merger, acquisition, or asset transfer, your information may be transferred to the relevant entity. In such cases we will notify you in advance, and the new entity will also be required to uphold the same privacy standards.

ck55 applies industry-standard technical measures to protect your information. These include:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Password hashing — your password is never stored in plain text
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Limited staff access — only authorized staff can access data

In the rare event of a data breach, ck55 will act immediately. We will notify affected users by email as quickly as possible and provide full details about the nature of the incident, its potential impact, and the steps taken. We will also notify the relevant authorities in accordance with applicable law.

ck55 retains your information for as long as necessary to provide the service. Core account information is kept while your account remains active. Even after an account is closed, the following information may be retained for a specified period due to applicable legal obligations:

• Financial transaction records — in accordance with financial regulatory requirements
• Identity verification documents — for fraud prevention purposes
• Gaming history — to comply with responsible gaming policies

Data will be securely deleted upon your request or once the applicable legal retention period has ended.

As a registered user of ck55, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right of Correction: The right to request that inaccurate or incomplete information be corrected.
• Right of Deletion: The right to request deletion of your personal information under certain conditions (however, where legal obligations exist, it may not be possible to delete all information).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Withdraw from Marketing: The right to opt out of marketing communications at any time.

To exercise any of your rights, request correction or deletion of information, or for any privacy-related questions, contact our 24/7 live chat support or email us directly. We will generally respond to your request within 30 business days.

ck55 strictly provides services only to users aged 21 and above. We do not intentionally collect or store any information about minors. All users must go through an age verification process when registering an account.

If we learn that a minor has created an account, we will immediately close that account and delete all associated information. If you believe a minor is using our platform, please notify us immediately.

ck55 may periodically update its privacy policy to keep pace with new services, technology changes, or legal requirements. Before any significant change:

• A notice will be sent to the registered email address at least 30 days before the change takes effect.
• A special notification will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any change will be considered as consent to the new policy.

This privacy policy will be governed by applicable law. Any dispute relating to this policy will first be addressed through direct discussion with ck55. Our goal is always to ensure user satisfaction.